Question 1

What makes LAVAYA jewellery unique?

Accepted Answer

LAVAYA is an Australian online jewellery brand crafting beautiful gold plated pieces with intention and precision. Based in Brisbane, we offer bespoke designs using ethically sourced materials and traditional techniques. Every LAVAYA piece comes in luxury packaging and is backed by our quality guarantee.

Question 2

Does LAVAYA offer free shipping?

Accepted Answer

Yes, LAVAYA offers free standard shipping on all orders over $500 AUD within Australia. International shipping is available to New Zealand, North America, Europe, and worldwide with secure, insured delivery.

Question 3

Can I get a custom or bespoke piece from LAVAYA?

Accepted Answer

Absolutely! LAVAYA specialises in bespoke jewellery design. Our master jewellers can create a custom gold plated ring, necklace, or any special piece tailored to your vision. Contact our design team for a complimentary consultation.

Question 4

What is LAVAYA's return policy?

Accepted Answer

LAVAYA offers a 14-day return policy for unworn items in original packaging. Refunds are processed within 5-10 business days of receiving your return. Custom or personalised pieces are final sale unless there is a manufacturing defect.

Question 5

What materials does LAVAYA use?

Accepted Answer

LAVAYA specialises in premium gold plated jewellery. Our pieces are crafted using high-quality base metals with luxurious gold plating, alongside 925 sterling silver options. All materials are ethically sourced and responsibly chosen for quality and longevity.

Question 6

How do I care for my gold plated jewellery?

Accepted Answer

To extend the life of your LAVAYA gold plated pieces: avoid water, moisture, and chemicals; store in the provided velvet pouch; apply perfume and lotions before wearing; and gently clean with a soft dry cloth after each wear. With proper care, your pieces will maintain their beautiful finish.

Question 7

Does LAVAYA offer payment plans?

Accepted Answer

Yes, we accept Afterpay for purchases up to $2,000. Custom payment plans available for larger purchases. We also accept all major credit cards and PayPal.

Question 8

Where is LAVAYA based?

Accepted Answer

LAVAYA is an Australian online jewellery brand based in Brisbane, Queensland. We ship across Australia and internationally. Browse and purchase online at lavaya.com.au with secure checkout.

Question 9

How long does it take to create a bespoke piece?

Accepted Answer

Custom LAVAYA pieces take 3-4 weeks from design approval to completion. Rush orders available (1-2 weeks) for an additional fee. Consultations are complimentary — contact us to start your bespoke journey.

Question 10

Does LAVAYA offer a warranty on jewellery?

Accepted Answer

All LAVAYA pieces are backed by a quality guarantee covering manufacturing defects. We also offer complimentary ring resizing within the first 60 days of purchase. Contact our team if you have any quality concerns.

Question 11

How long will gold plating last on LAVAYA pieces?

Accepted Answer

With proper care, LAVAYA gold plated jewellery maintains its beautiful finish for 1-3 years or more. Longevity depends on wear frequency and how well you follow our care guidelines — avoiding water, chemicals, and storing in the velvet pouch.

Question 12

Can I insure my LAVAYA jewellery?

Accepted Answer

Yes, all pieces include purchase documentation for insurance purposes. We recommend insuring higher-value pieces through your home or contents insurance. Contact your insurer to add jewellery cover.

Question 13

Does LAVAYA ship internationally?

Accepted Answer

Yes! LAVAYA ships to New Zealand ($35 AUD), USA & Canada ($50 AUD), UK & Europe ($55 AUD), and worldwide ($65 AUD). All international orders are fully insured with signature required on delivery.

Question 14

What packaging does LAVAYA use?

Accepted Answer

Every LAVAYA order arrives in our signature luxury gift box, complete with a velvet pouch, authentication certificate, and care instructions. Premium gift wrapping with personalised message cards is also available.

Question 15

What ethical standards does LAVAYA follow?

Accepted Answer

LAVAYA is committed to responsible sourcing and ethical production. We work exclusively with responsible suppliers, use recycled metals where possible, and are dedicated to fair labour practices throughout our supply chain. Every LAVAYA purchase is a conscious choice.

The Silent Resonance

The Lavaya Promise

Unrivaled Craftsmanship

Sourced with Integrity

Discreet Delivery

Explore Our Collections